Digital Self Service in Housing Conference 2018 Self Service Conference

Digital Self Service in Housing is a brand new conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

“How do we deliver a truly successful digital customer journey?“

Key Themes

Methodologies for delivering successful self-service projects
Managing multiple suppliers
User experience best practices for self-service
Online repairs reporting including self-appoint
Strategies for onboarding customers
Lessons learned from the front line

Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences.

Confirmed Speakers

David Todd (Conference chair)
Chris Reed & Karen Dumper, Yarlington Housing Group
Anna Robson, Livin
Lisa Candland, Torus Group
Debbie Trust-Dickinson, Torus Group
Tony Smith, Acutance Consulting
Adam Barrett & Anthony Curran, Access Social
Stephanie Duerden & Chris Thomas, Wigan Council

View the full agenda

All profits donated to:

£150 Delegate (Day)

Full access to the conference
All day refreshments
3 course buffet lunch
Drinks reception the evening before
Available to registered social landlords and not-for-profit organisations

£320 Delegate (Residential)

All Delegate (Day) benefits plus:
Hotel accommodation and 3 course meal the preceeding evening
Available to registered social landlords and not-for-profit organisations

£595 Private Sector (Day)

Full access to the conference
All day refreshments
3 course buffet lunch
Available to private landlords and suppliers