Digital Self-Service in Housing

Village Hotel, Solihull, Birmingham

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Digital Self Service in Housing is a brand new conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

How do we deliver a truly successful digital customer journey?

Key Themes

  • Methodologies for delivering successful self-service projects
  • Managing multiple suppliers
  • User experience best practices for self-service
  • Online repairs reporting including self-appoint
  • Strategies for onboarding customers
  • Lessons learned from the front line


This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences.

Confirmed Speakers

  • David Todd (Conference chair)
  • Chris Reed & Karen Dumper, Yarlington Housing Group
  • Anna Robson, Livin
  • Lisa Candland, Torus Group
  • Debbie Trust-Dickinson, Torus Group 
  • Tony Smith, Acutance Consulting
  • Adam Barrett & Anthony Curran, Access Social 
  • Stephanie Duerden & Chris Thomas, Wigan Council 

View the full agenda

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All profits donated to:

‘Pay by Invoice’ available through the online booking system.