Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:
“How do we deliver a truly successful digital customer journey?“
Key Themes for 2019
- New & emerging technologies
- Providing customers different ways to interact with their landlord
- Remaining customer-centric when it comes to design
- The power of social media in channel shift programmes
- Looking beyond repairs and payments when it comes to self-service
- Strategies for onboarding customers
- Lessons learned from the front line
Speakers
This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. We are currently in the proccess of finalizing our 2019 agenda. The following speakers have been confirmed:
- Chris Masey, Amazon
- Chris Reed, Yarlington Housing Group
- Sheila Starr, Radian
- Karl Dickman, HomeGroup
- Oli Price-Bates, LiveWest
- Karen Stevens, Stonewater
- Colin Sales, 3C
- Camilla Busbridge, Active Housing
- Charles Brooks, 3C
- Richard Harvey, Housing Solutions
Register now or Subscribe to updates and we’ll send all the latest news and information directly to your inbox.
All profits donated to the Anthony Nolan Charity.
Register your place
- Full access to the conference
- All day refreshments
- 3 course buffet lunch
- Drinks reception the evening before
- Available to registered social landlords and not-for-profit organisations
- All Delegate (Day) benefits plus:
- Hotel accommodation
- 3 course meal the preceeding evening
- Available to registered social landlords and not-for-profit organisations
- Full access to the conference
- All day refreshments
- 3 course buffet lunch
- Available to private landlords and suppliers
- Residential upgrade available
Early bird – up to and including 4th August
‘Pay by Invoice’ available through the online booking system.