Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

“How do we deliver a truly successful digital customer journey?“

Last Year’s Key Themes

• New & emerging technologies
• Providing customers different ways to interact with their landlord
• Remaining customer-centric when it comes to design
• The power of social media in channel shift programmes
• Looking beyond repairs and payments when it comes to self-service
• Strategies for onboarding customers
• Lessons learned from the front line

Last Year’s Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. Here are the speakers that headlined last year:

• Chris Masey, Amazon
• Chris Reed, Yarlington Housing Group
• Sheila Starr, Radian
• Karl Dickman, HomeGroup
• Oli Price-Bates, LiveWest
• Karen Stevens, Stonewater
• Colin Sales, 3C
• Camilla Busbridge, Active Housing
• Charles Brooks, 3C
• Richard Harvey, Housing Solutions

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All profits donated to the Anthony Nolan Charity.

‘Pay by Invoice’ available through the online booking system.