Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:
“How do we deliver a truly successful digital customer journey?“
Key Themes for 2019
- New & emerging technologies
- Providing customers different ways to interact with their landlord
- Remaining customer-centric when it comes to design
- The power of social media in channel shift programmes
- Looking beyond repairs and payments when it comes to self-service
- Strategies for onboarding customers
- Lessons learned from the front line
Speakers
This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. We are currently in the proccess of finalizing our 2019 agenda. The following speakers have been confirmed:
- Chris Masey, Amazon
- Chris Reed, Yarlington Housing Group
- Sheila Starr, Radian
- Karl Dickman, HomeGroup
- Oli Price-Bates, LiveWest
- Karen Stevens, Stonewater
- Colin Sales, 3C
- Camilla Busbridge, Active Housing
- Charles Brooks, 3C
- Richard Harvey, Housing Solutions
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All profits donated to the Anthony Nolan Charity.
Register your place
- Full access to the conference
- All day refreshments
- 3 course buffet lunch
- Drinks reception the evening before
- Available to registered social landlords and not-for-profit organisations
- All Delegate (Day) benefits plus:
- Hotel accommodation
- 3 course meal the preceeding evening
- Available to registered social landlords and not-for-profit organisations
- Full access to the conference
- All day refreshments
- 3 course buffet lunch
- Available to private landlords and suppliers
- Residential upgrade available
‘Pay by Invoice’ available through the online booking system.