Digital Self-Service in Housing

Location and Venue TBC

Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

How do we deliver a truly successful digital customer journey?


Last Year’s Key Themes

  • New & emerging technologies
  • Providing customers different ways to interact with their landlord
  • Remaining customer-centric when it comes to design
  • The power of social media in channel shift programmes
  • Looking beyond repairs and payments when it comes to self-service
  • Strategies for onboarding customers
  • Lessons learned from the front line

Last Year’s Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. Here are the speakers that headlined last year:

  • Chris Masey, Amazon
  • Chris Reed, Yarlington Housing Group
  • Sheila Starr, Radian
  • Karl Dickman, HomeGroup
  • Oli Price-Bates, LiveWest
  • Karen Stevens, Stonewater
  • Colin Sales, 3C
  • Camilla Busbridge, Active Housing
  • Charles Brooks, 3C
  • Richard Harvey, Housing Solutions

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All profits donated to the Anthony Nolan Charity.

TBC Delegate (Day)
  • Full access to the conference
  • All day refreshments
  • 3 course buffet lunch
  • Drinks reception the evening before
  • Available to registered social landlords and not-for-profit organisations
Coming Soon
TBC Delegate (Residential)
  • All Delegate (Day) benefits plus:
  • Hotel accommodation
  • 3 course meal the preceeding evening
  • Available to registered social landlords and not-for-profit organisations
Coming Soon
TBC Private Sector (Day)
  • Full access to the conference
  • All day refreshments
  • 3 course buffet lunch
  • Available to private landlords and suppliers
  • Residential upgrade available
Coming Soon

‘Pay by Invoice’ available through the online booking system.