Digital Self-Service in Housing

Village Hotel, Solihull, Birmingham

Days Days
hours hours
min min
sec sec

Digital Self Service in Housing is a brand new conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

How do we deliver a truly successful digital customer journey?


Key Themes

  • Methodologies for delivering successful self-service projects
  • Managing multiple suppliers
  • User experience best practices for self-service
  • Online repairs reporting including self-appoint
  • Strategies for onboarding customers
  • Lessons learned from the front line

Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences.

Confirmed Speakers

  • David Todd (Conference chair)
  • Chris Reed & Karen Dumper, Yarlington Housing Group
  • Anna Robson, Livin
  • Lisa Candland, Torus Group
  • Debbie Trust-Dickinson, Torus Group 
  • Tony Smith, Acutance Consulting
  • Adam Barrett & Anthony Curran, Access Social 
  • Stephanie Duerden & Chris Thomas, Wigan Council 

View the full agenda

Register now or Subscribe to updates and we’ll send all the latest news and information directly to your inbox.


All profits donated to:

£150 Delegate (Day)
  • Full access to the conference
  • All day refreshments
  • 3 course buffet lunch
  • Drinks reception the evening before
  • Available to registered social landlords and not-for-profit organisations
Register
£320 Delegate (Residential)
  • All Delegate (Day) benefits plus:
  • Hotel accommodation and 3 course meal the preceeding evening
  • Available to registered social landlords and not-for-profit organisations
Register
£595 Private Sector (Day)
  • Full access to the conference
  • All day refreshments
  • 3 course buffet lunch
  • Available to private landlords and suppliers
Register

‘Pay by Invoice’ available through the online booking system.