Digital Self Service in Housing is a brand new conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

“How do we deliver a truly successful digital customer journey?“

Key Themes for 2019

• New & emerging technologies
• Providing customers different ways to interact with their landlord
• Remaining customer-centric when it comes to design
• The power of social media in channel shift programmes
• Looking beyond repairs and payments when it comes to self-service
• Strategies for onboarding customers
• Lessons learned from the front line

Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences.

We are currently in the proccess of finalizing our 2019 agenda. The following speakers have been confirmed:

• Chris Masey, Amazon
• TBC, Yarlington Housing Group
• Martin Pollhammer, East Lothian Housing Association 
• Karl Dickman, HomeGroup
• Oli Price-Bates, LiveWest 
• TBC, Stonewater
• Julian Arthur, Oracle
• Colin Sales, 3C
• Camilla Busbridge, Active Housing

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All profits donated to charity.

Early bird – up to and including 4th August

‘Pay by Invoice’ available through the online booking system.