Digital Self Service in Housing is a conference for social housing that places customer self-service and digital channel shift at the heart of the discussion, ultimately answering the question:

“How do we deliver a truly successful digital customer journey?“

Key Themes for 2019

• New & emerging technologies
• Providing customers different ways to interact with their landlord
• Remaining customer-centric when it comes to design
• The power of social media in channel shift programmes
• Looking beyond repairs and payments when it comes to self-service
• Strategies for onboarding customers
• Lessons learned from the front line

Speakers

This conference brings together sector-leading organisations and subject matter experts from across the UK to share with us their insight and real-world experiences. We are currently in the proccess of finalizing our 2019 agenda. The following speakers have been confirmed:

• Chris Masey, Amazon
• TBC, Yarlington Housing Group
• Sheila Starr, Radian
• Karl Dickman, HomeGroup
• Oli Price-Bates, LiveWest
• TBC, Stonewater
• Colin Sales, 3C
• Camilla Busbridge, Active Housing
• Charles Brookes, 3C

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All profits donated to charity.

Early bird – up to and including 4th August

‘Pay by Invoice’ available through the online booking system.

If you would like to speak at the Digital Self Service Conference 2019, you can register your interest at the form here.