Sector-leading organisations and subject matter experts from across the UK share with us their insight and real-world experiences.
09.00 – Registration & Refreshments
10.00 – Chair’s Opening Remarks
As former CEO of Xmbrace & Director at Kirona, David is highly respected within the social housing sector and now sits on the board at Spectrum Property Care.
Since leaving Kirona, David has provided assistance and consultancy to a small number of exciting technology companies including Geometra Systems LLP, Luminis UK and Active Housing.
10:10 – Digital Transformation through Agile working
Anna Robson, Digital Transformation Manager – Livin
Anna will be looking at the process of implementing a new digital service for tenants and focusing on how you breakdown the traditional boundaries of commercially linked teams to focus on the project requirements and the end user experience.
10:40 – Deer Park: Managing your ‘Rutting Stags’
Tony Smith – Acutance Consulting
Tony will be drawing upon his significant experience and exploring the parallels between managing a multi-supplier project and preventing stags in a Deer Park from beating themselves up.
11:10 – Break & Refreshments
11:30 – Building blocks for creating a high performing digital organisation
Debbie Trust-Dickinson, Director of ICT and Transformation – Torus
Debbie will outline the approach taken by Torus to transform its business with a digital first ethos, and the building blocks it has put in place to ensure that the transformation is sustainable and the business is fit for the future.
12:00 – Connecting with the local community
Stephanie Duerden, Programme & Partnerships Manager – Wigan Council
Chris Thomas, Director – Community Book
Stephanie & Chris will be taking about their digital solution Community Book, an innovative initiative enabling local people and businesses to find services & community projects, create & promote local events and discover volunteering opportunities.
12:30 – The ‘self-appointed repairs’ challenge, solved
Lisa Candland, Group Head of IHC Operations – Torus
As the Group Head of IHC operations, Lisa is responsible for the Responsive Repairs, M&E, Voids and Business Support teams. She has recently implemented an end to end repairs solution which included the implementation of repairs scheduling systems, mobile technology and online repair services.
13:00 – Lunch & Networking
14:00 – Panel Discussion: Emerging technologies to enhance self-service
Stewart Davison, Business Development Director – GasTag
Stephen Hall, Technical Director – Active Housing
Nick Shipton, Sales Director – Kirona
Chris Proctor, Chief Executive Officer – Oneserve
This session brings together some of the UK’s leading social housing technology suppliers to discuss emerging and future technologies that could play a key role in the future of self-service along with a look at established technologies currently underutilised by social landlords.
14:30 – How self-service reduced inbound calls by 50%
Chris Reed, Digital Services Manager – Yarlington Housing Group
Karen Dumper, Head of Information – Yarlington Housing Group
Chris & Karen will be talking about their digital self service journey and their wider NextGen strategy. In the 8 months since launch, their MyYarlington customer portal has been setting a high standard for self service, including: 11,000+ logins per month, 75% of households registered, 87% of available repairs reported online and 50% reduction in inbound calls.
15:15 – Break & Refreshments
15:30 – Using technology to create a more inclusive future
Adam Barrett & Anthony Curran – Access Social
Access Social is an assistive technology company creating digital products that make the world an easier place to live in. Here, Adam and Anthony will be discussing how we can use current technology to foster a more inclusive environment.
16:00 – Chair’s Closing Remarks
16:05 – Drinks Reception & Networking
17:00 – Close