Agenda

Sector-leading organisations and subject matter experts from across the UK share with us their insight and real-world experiences.



09.00 – Registration & Refreshments



10.00 – Chair’s Opening Remarks
David Todd

As former CEO of Xmbrace & Director at Kirona, David is highly respected within the social housing sector and now sits on the board at Spectrum Property Care.
Since leaving Kirona, David has provided assistance and consultancy to a small number of exciting technology companies including Geometra Systems LLP, Luminis UK and Active Housing. 



10:10 – Digital Transformation through Agile working
Anna Robson, Digital Transformation Manager – Livin

Anna will be looking at the process of implementing a new digital service for tenants and focusing on how you breakdown the traditional boundaries of commercially linked teams to focus on the project requirements and the end user experience.



10:40 – Deer Park: Managing your ‘Rutting Stags’
Tony Smith – Acutance Consulting

Tony will be drawing upon his significant experience and exploring the parallels between managing a multi-supplier project and preventing stags in a Deer Park  from beating themselves up.



11:10 – Break & Refreshments



11:30 – Building blocks for creating a high performing digital organisation 

Debbie Trust-Dickinson, Director of ICT and Transformation – Torus

Debbie will outline the approach taken by Torus to transform its business with a digital first ethos, and the building blocks it has put in place to ensure that the transformation is sustainable and the business is fit for the future.



12:00 – 
Connecting with the local community
Stephanie Duerden, Programme & Partnerships Manager – Wigan Council
Chris Thomas, Director – Community Book

Stephanie & Chris will be taking about their digital solution Community Book, an 
innovative initiative enabling local people and businesses to find services & community projects, create & promote local events and discover volunteering opportunities.



12:30 – The ‘
self-appointed repairs’ challenge, solved
Lisa Candland, Group Head of IHC Operations – Torus

As the Group Head of IHC operations, Lisa is responsible for the Responsive Repairs, M&E, Voids and Business Support teams. She has recently implemented an end to end repairs solution which included the implementation of repairs scheduling systems, mobile technology and online repair services. 



13:00 – 
Lunch & Networking



14:00 – Panel Discussion: 
Emerging technologies to enhance self-service
Stewart Davison, Business Development Director – GasTag
Stephen Hall, Technical Director – Active Housing
Nick Shipton, Sales Director – Kirona
Chris Proctor, Chief Executive Officer – Oneserve

This session brings together some of the UK’s leading social housing technology suppliers to discuss emerging and future technologies that could play a key role in the future of self-service along with a look at established technologies currently underutilised by social landlords.



14:30 – 
How self-service reduced inbound calls by 50%
Chris Reed, Digital Services Manager – Yarlington Housing Group
Karen Dumper, Head of Information – Yarlington Housing Group

Chris & Karen will be talking about their digital self service journey and their wider NextGen strategy. In the 8 months since launch, their MyYarlington customer portal has been setting a high standard for self service, including: 11,000+ logins per month, 75% of households registered, 87% of available repairs reported online and 50% reduction in inbound calls.



15:15 – 
Break & Refreshments



15:30 – 
Using technology to create a more inclusive future
Adam Barrett & Anthony Curran – Access Social

Access Social is an assistive technology company creating digital products that make the world an easier place to live in. Here, Adam and Anthony will be discussing how we can use current technology to foster a more inclusive environment.



16:00 – Chair’s 
Closing Remarks



16:05 – 
Drinks Reception & Networking



17:00 – 
Close

£150 Delegate (Day)
  • Full access to the conference
  • All day refreshments
  • 3 course buffet lunch
  • Drinks reception the evening before
  • Available to registered social landlords and not-for-profit organisations
Register
£320 Delegate (Residential)
  • All Delegate (Day) benefits plus:
  • Hotel accommodation and 3 course meal the preceeding evening
  • Available to registered social landlords and not-for-profit organisations
Register
£595 Private Sector (Day)
  • Full access to the conference
  • All day refreshments
  • 3 course buffet lunch
  • Available to private landlords and suppliers
Register