Sector-leading organisations and subject matter experts from across the UK share with us their insight and real-world experiences.
09.00 – Registration & Refreshments
10.00 – Chair’s Opening Remarks
Colin Sales, 3C Consultants
Colin is the Managing Director of 3C Consultants – one of the largest specialist providers of ICT consultancy to the social housing sector. Colin’s previous business, which floated on the London Stock Exchange, was able to scale in size dramatically by introducing innovative technology and he regularly speaks on how such innovation could be utilised within the social housing sector.
10.10 – Alexa, can I talk to my housing association?
Richard Harvey, Housing Solutions
Richard has been with Housing Solutions for over 16 years and now leads the Digital & Information Services team in the organisation. Housing Solutions are now the first organisation in UK Social Housing that have started to utilise Amazon Alexa with their tenants to grow their customer self service offering.
10:40 – To be confirmed
Camilla Busbridge, UX Designer – Active Housing
11:10 – Break & Refreshments
11:30 – Optivo & Firmstep: Automated Online Housing Services
To be confirmed, Optivo & Firmstep
12.00 – Using digital communication channels to drive self-serve behaviour
Oli Price-Bates, LiveWest
Livewest have recently launched their brand new website as well as grown their social media following to over 10,000 people, using social media channels such as Facebook to communicate with their tenants. As the leader of this project as well as a part-time digital marketing consultant, Oli will be talking about how housing associations can make the most of their website and social media channels to promote self service among tenants.
12.30 – The Story of AWS and how Amazon powers our Digital Economy
Chris Masey, Amazon Web Services
Chris is a Technology enthusiast who is passionate about making a difference in Social Housing. Working as an Account Manager for Amazon Web Services, Chris helps Nonprofit organisations understand the capabilities of the AWS Cloud to save money, drive innovation and enable digital transformation. Prior to Amazon, Chris was the Digital Solutions Manager at Orchard Information Systems, with a focus on helping Social Housing tenants adopt Digital technology for self service.
13:00 – Lunch & Networking
13:45 – Who predicted what?
Charles Brooks, 3C Consultants
Charles has over 15 years’ experience within management consultancy and has worked closely with over 100 different housing associations and local authorities to improve their customer experience through the introduction of IT operations, systems and the latest technology. Charles is going to be bringing to the conference an interactive talk, where he will be looking at predictions that have been made in housing over the past 15 years.
14:15 – To be confirmed
Chris Reed, Digital Services Manager – Yarlington Housing Group
14:45 – How and why to remain user centric in the design process
Karl Dickman, Home Group
Karl Dickman has worked for Home Group in total for 5 years as part of the Customer Insight team and for the last two and a half years as Product Manager. In his talk, he is going to be discussing how to take ideas from the drawing board and make them an operational reality whilst ensuring that this meets the customer’s needs.
15:15 – Break & Refreshments
15:45 – The why, what and how of Microsoft Dynamics in Housing
Sheila Starr, Radian
Sheila has been a customer service professional for 20 years setting up new contact centres from scratch and delivering digital services to customers. Now leading a transformation team building digital solutions to provide self service to customers and mobile working for colleagues. In her talk, Sheila will be discussing all things Microsoft Dynamics in Housing and the experience she has had with it at her organisation, Radian.
16:15 – To be confirmed
Karen Stevens, Stonewater
17:00 – Close